Help
Most answers are below. If yours isn't, send us a message: we usually answer within 2 working days.
Common questions
Are my files really not uploaded?
Yes. Your browser does all the work on your device. You can check it yourself: turn off your Wi-Fi after the page has loaded and the tool keeps working.
The tool says my file is too big.
Phones and older computers have less memory. Open the page on a computer, or choose a lighter option such as cutting a shorter part first.
I paid but I can't download.
Your purchase stays valid for 24 hours, so you can try again or finish on another device. Still not working? Send us a message with the topic "Refund": we fix it, or you get your money back.
How do I use my purchase on another device?
Go to "Your purchases", enter your email, and open the link we send you on the new device.
Can I do many files at once?
Yes, on tools marked "Many files at once": choose up to 5 files and each is made with the same settings, as its own file. Included in the day pass, monthly and yearly. A single action covers one file.